❓ FAQs
Frequently Asked Questions
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【SHIPPING】
Q: How long does shipping take?
A: All orders follow a unified standard logistics cycle, with a total delivery time of 20 business days covering order verification, processing, packaging and shipping transit, applicable to both US domestic and international orders.
Q: Do you offer free shipping?
A: Yes! Free standard shipping on all orders over $60 within the United States.
Q: Where do you ship from?
A: We ship from our warehouse in the United States.
Q: Do you ship internationally?
A: Yes, we ship to most countries worldwide. All international orders follow our unified 20 business days standard logistics cycle.
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【ORDERS & PAYMENT】
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover, PayPal, and Shop Pay.
Q: Can I change or cancel my order?
A: You can modify or cancel your order within 2 hours of placing it. Please contact us immediately at our support email with your order number.
Q: Will I receive a tracking number?
A: Yes! Once your order ships, you'll receive an email with tracking information within our 20-business-day logistics cycle.
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【RETURNS & EXCHANGES】
Q: What is your return policy?
A: We accept returns within 7 days of delivery. Items must be unworn, unwashed, and with original tags attached.
Q: Are there any items that can't be returned?
A: Flags, personalized items, and clearance items are final sale.
Q: How long do refunds take?
A: Once we receive your return, please allow 3-5 business days for inspection and processing. Refunds are issued to your original payment method within 5-10 business days.
Q: Do you offer exchanges?
A: Yes! We offer free size exchanges. Contact us and we'll help you get the right fit.
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【SIZE & FIT】
Q: How do I find the right size?
A: Check our Size Guide page for detailed measurements. If you're between sizes, we recommend sizing up.
Q: Are the hats one-size-fits-all?
A: Yes, all our hats feature adjustable closures (snapback/strapback) that fit most head sizes from 21.5" to 24".
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【PRODUCT CARE】
Q: How do I care for my hat?
A: Spot clean with a damp cloth and mild soap. Air dry away from direct sunlight. Do not machine wash or put in the dryer.
Q: How do I wash my t-shirts and polos?
A: Machine wash cold with similar colors. Tumble dry low or hang dry. Do not bleach. Iron on low heat if needed.
Q: How do I care for my flag?
A: For outdoor flags: bring indoors during extreme weather. Spot clean with mild soap and water. Allow to fully dry before storing.
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【CONTACT】
Q: How can I contact customer support?
A: Email us at [your email] or use the Contact Us page. We typically respond within 24 hours on business days.
Q: Do you have a physical store?
A: We are an online-only store. However, all our products are stocked in US warehouses for fast delivery within our standard 20-business-day logistics period.